Privacy Policy

This Privacy Policy explains what information is handled when you use the SyNRG website or contact us, and how you can raise a privacy question.

Who is responsible for the website

SyNRG operates this website and handles enquiries submitted through its contact form. You can contact us about privacy using the Contact page.

Information you provide

When you send an enquiry, we receive your name, email address, enquiry type, message, and any organisation information you choose to include. Please avoid sending sensitive personal information or information that is not needed for your enquiry.

Why we use enquiry details

We use the information you provide to understand your request, respond to questions, consider potential business discussions, and maintain relevant correspondence. We do not add contact-form submissions to advertising or marketing lists.

Legal basis for processing

Where applicable data-protection laws require a legal basis, processing enquiries may be necessary to take steps at your request before entering a contract or to pursue legitimate interests in responding to business communications. The appropriate basis depends on the circumstances of the enquiry. Security information is processed to help protect the website from misuse.

Technical and security information

Our hosting and contact systems may process technical information such as IP addresses, browser information, request times, and submission timing to deliver the website and prevent abuse. The contact form applies server-side validation, automated-submission checks, and rate limiting. Rejected submissions may produce limited security records without storing the rejected message content.

Hosting and email services

Enquiries are transmitted using the website hosting and SyNRG email infrastructure. Relevant hosting and email service providers may process information to deliver these services. Access to received enquiries should be limited to people responsible for handling them.

Cookies and analytics

This website does not currently use analytics or advertising tracking technologies. For details about cookies and similar technologies, please see our Cookie Policy.

How long information is kept

We retain enquiry correspondence for as long as reasonably needed to handle the request, manage related business correspondence, or meet applicable legal obligations. Technical security records may be retained for abuse prevention and troubleshooting. You can contact us with questions about retention or request deletion where applicable.

Your privacy rights

Depending on the law that applies, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information, and in some circumstances to data portability. You may also have the right to complain to a relevant data-protection authority.

Privacy questions and requests

For questions about our handling of personal information, or to exercise a privacy right, please use the Contact page and indicate that your enquiry concerns privacy. We may request information necessary to verify a request before taking action.

Updates to this policy

We may update this policy when our website, processes, or legal requirements change. The version available on this page reflects our published privacy information.